agilesBlog_Kundenmanagement_Workflow

More time for customer management – easier said than done?

Customers are more connected today than ever before. Information can be retrieved almost anytime and anywhere – and an alternative supplier of the desired product can be found quickly. The interaction of information sovereignty, fast-moving and an increased need for reachability are the main reasons for one thing: Companies today not only have to be experts for products, but also for their customers. However, intensive customer management can be a big challenge in terms of time and your company needs to create conditions that allow you to gain more time for the essentials.

Process optimization with workflows

Workflows are among the most effective and most demanded tools for modeling and controlling business processes. They can be used to overcome departmental silos and align processes with customer requirements. Even today in many cases it is still intransparent processes and “silo thinking” that has been consolidated over many years that contributes to up to 85 percent of customer requirements not being met. The customer experience can be enhanced through collaborative work – and workflow add-ons that extend the range of functions of your software exactly for this purpose.

Workflow Standard vs. agilesWorkflow

Software solutions based on Microsoft technologies (e.g. MS Dynamics 365 Business Central) already offer a standard range of functions for workflows. A frequently used extension of this standard functionality is the add-on agilesWorkflow, which is suitable for complex processes and can be seamlessly integrated into industry solutions without additional programming.


Employees in the role of administrators can customize workflows without any programming knowledge. The user interface is often already known from other Microsoft applications or from an industry solution. The set up of agilesWorkflow is therefore done in a short amount of time. Possible application scenarios and advantages:

  • Clear and complete overview of your tasks and processes
  • Assignment of tasks to employees
  • Answering your W questions: who did what and when?
  • Reminders of deadlines or overdue tasks
  • Mapping of complex processes and conditions
  • Possibility to specify for decisions
  • Use of synchronous and asynchronous workflows
  • Reduction of the error rate
  • Transparency across departments
  • Increased efficiency & more time for essential tasks

Info-Event Extension Experts

After the great positive response last year, agiles will participate again this year at Extension Experts an information event for add-ons and apps based on Microsoft technology. Here you can meet our team and get all the information you need to help you make your decision.

In addition you can meet nearly all other experts of the german speaking area, who also share their knowledge and inform you about other add ons and apps to customize your industry solution: Click here to view schedule and participating partners


Date & Location: September 5 th 2019 | 8.30-18 h | Emporio Hamburg, Dammtorwall 15, 20355 Hamburg.

How to participate

You can register here. If you buy your Early-Bird-Tickets before April 30th 2019 and you follow Extension Experts on Twitter or LinkedIn, you also participate in a drawing for Tina Turner Musical tickets.

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